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Refund Policy

Returns

We want you to fall in love with your purchase. If for some reason, you are not completely satisfied, you may return it for a refund or exchange it for store credit within 30 days as long as the products are unused and all the protective covers are still in tact! Refunds are made to the credit card you used to make the purchase.

*PLEASE NOTE ALL RETURNS ARE SUBJECT TO A 20% RESTOCKING FEE*

Once we approve your return request, we will email you the return authorization and which location to ship your return to. We understand that the return shipment may take some time to arrive back at our warehouse and so we just need the returned items to be shipped out within those days (not delivered)!

Customers are responsible for return postage costs.
We DO NOT offer refunds on lost or stolen items. We do offer reshipments.
We DO NOT offer refunds on orders with tracking links that state "delivered." We do offer reshipments. We highly suggest you use a service that tracks your return package.


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We do not refund for missed lessons if you do not cancel with 24 hours notice.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at weborders@pdxfencing.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at office@pdxfencing.com.   

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, get a return authorization label or number. We will give which location to return your item to.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We highly suggest you consider using a trackable shipping service or purchasing shipping insurance. Items "left at door" are not delivered. This address is a busy commercial location, any package "left at door" is likely to be stolen. We don’t guarantee that we will receive your returned item.

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